FAQ - Neora Mouv'
Orders
Everything you need to know to order with complete peace of mind.
How to place an order on the Neora Mouv' website?
Ordering from Neora Mouv’ is simple and fast. You can complete your purchase without creating a customer account, ensuring a smooth and immediate shopping experience.
Simply select your items, add your shipping details, and proceed to secure payment. Once your order is confirmed, a confirmation email is automatically sent.
Do I need to create an account to place the order ?
The Neora Mouv’ checkout experience has been designed to be quick and intuitive. Creating a customer account is therefore not mandatory to complete your purchase.
This approach reduces unnecessary steps while maintaining a secure shopping experience.
Can an order be modified or cancelled after payment?
Orders are prepared and shipped very quickly, especially on weekdays. Any request for modification or cancellation must be submitted before shipment. To do so, it is essential to contact our team as soon as possible at the following address:
📧 contact@neoramouv.com
Payment methods
Simple and secure payment solutions, designed to guarantee a confident shopping experience.
What payment methods are accepted on Neora Mouv'?
To ensure a reliable and secure shopping experience, we offer several payment methods. Payments can be made by PayPal, or by bank transfer. For bank transfers, please contact our team to obtain our bank details (RIB).
Is online payment secure?
Payments are processed exclusively through recognized and secure payment solutions. Bank details are never stored on the Neora Mouv' website, thus guaranteeing a high level of protection.
In what currency are the prices displayed?
All prices displayed on the Neora Mouv' website are expressed in euros (€) .
The products
Materials, uses and advice: discover everything you need to know to choose the right accessory for your practice.
What product does Neora Mouv' offer?
Neora Mouv' offers fitness accessories as well as complete sets , designed to support daily movement, in an approach that is both functional and aesthetic.
Are the products available in stock?
The products shown on the Neora Mouv' website are available in stock, unless otherwise stated directly on the product page.
Where can I find technical information about the products?
Each product sheet details the dimensions , materials , usage advice as well as the level of resistance or intensity , to help you make an informed choice.
Are there any precautions for use?
Our accessories are intended for fitness and wellness use. In case of injury, specific medical condition, or doubt, it is recommended to seek the advice of a healthcare professional before use.
The delivery
Because every detail counts, find here the information related to the delivery of your essentials.
What delivery areas are covered?
Neora Mouv' currently delivers in metropolitan France as well as in several European countries : Germany, the Netherlands, Austria, Spain, Luxembourg, Portugal, Italy, and Belgium.
What are the delivery times?
Estimated delivery times are approximately 72 hours for mainland France. For deliveries within Europe, please allow approximately five business days. These times may vary depending on the destination and the carrier.
Which carriers are used for shipping?
Deliveries are made via Colissimo. Parcel tracking is systematically implemented.
Are delivery charges included?
Free delivery is offered for orders over €70 for mainland France and over €80 for orders delivered in Europe.
Is a tracking number provided?
As soon as the order is shipped, an automatic email containing the tracking number is sent to allow you to track the delivery of the package.
Returns & Refunds
A clear and balanced return policy, designed to guarantee a transparent experience.
What is Neora Mouv's return policy?
A period of 14 days from receipt of the order is granted to make a return request.
What conditions must be met for a return?
For hygiene reasons, fitness accessories must be returned unopened, unused, and in their original packaging. Any product that has been used cannot be returned.
Do the refunds apply to purchases made outside the Neora Mouv' website?
Refunds are exclusively issued for products purchased directly on the Neora Mouv' website.
For any purchase made from another website or in store, we invite you to contact the seller directly, in accordance with their own terms of sale and return.
Who covers the return shipping costs?
Return shipping costs are the responsibility of the customer.
How is the refund processed?
After receiving and verifying the returned product, the refund is issued via the payment method used for the initial order.
Additional information
Practical information to complement your Neora Mouv' experience.
Is an invoice provided after the order?
An invoice is automatically sent by email after each order is validated.
Do you offer specific conditions for professionals?
Special conditions are offered to professionals. All requests must be made via the corresponding "Reseller Area" tab, accessible from the website.

