FAQ - Neora Mouv'

Ordering from Neora Mouv’ is simple and fast. You can complete your purchase without creating a customer account, ensuring a smooth and immediate shopping experience.

Simply select your items, add your shipping details, and proceed to secure payment. Once your order is confirmed, a confirmation email is automatically sent.

The Neora Mouv’ checkout experience has been designed to be quick and intuitive. Creating a customer account is therefore not mandatory to complete your purchase.

This approach reduces unnecessary steps while maintaining a secure shopping experience.

Orders are prepared and shipped very quickly, especially on weekdays. Any request for modification or cancellation must be submitted before shipment. To do so, it is essential to contact our team as soon as possible at the following address:
📧 contact@neoramouv.com

To ensure a reliable and secure shopping experience, we offer several payment methods. Payments can be made by PayPal, or by bank transfer. For bank transfers, please contact our team to obtain our bank details (RIB).

Payments are processed exclusively through recognized and secure payment solutions. Bank details are never stored on the Neora Mouv' website, thus guaranteeing a high level of protection.

All prices displayed on the Neora Mouv' website are expressed in euros (€) .

Neora Mouv' offers fitness accessories as well as complete sets , designed to support daily movement, in an approach that is both functional and aesthetic.

The products shown on the Neora Mouv' website are available in stock, unless otherwise stated directly on the product page.

Each product sheet details the dimensions , materials , usage advice as well as the level of resistance or intensity , to help you make an informed choice.

Our accessories are intended for fitness and wellness use. In case of injury, specific medical condition, or doubt, it is recommended to seek the advice of a healthcare professional before use.

Neora Mouv' currently delivers in metropolitan France as well as in several European countries : Germany, the Netherlands, Austria, Spain, Luxembourg, Portugal, Italy, and Belgium.

Estimated delivery times are approximately 72 hours for mainland France. For deliveries within Europe, please allow approximately five business days. These times may vary depending on the destination and the carrier.

Deliveries are made via Colissimo. Parcel tracking is systematically implemented.

Free delivery is offered for orders over €70 for mainland France and over €80 for orders delivered in Europe.

As soon as the order is shipped, an automatic email containing the tracking number is sent to allow you to track the delivery of the package.

A period of 14 days from receipt of the order is granted to make a return request.

For hygiene reasons, fitness accessories must be returned unopened, unused, and in their original packaging. Any product that has been used cannot be returned.

Refunds are exclusively issued for products purchased directly on the Neora Mouv' website.

For any purchase made from another website or in store, we invite you to contact the seller directly, in accordance with their own terms of sale and return.

Return shipping costs are the responsibility of the customer.

After receiving and verifying the returned product, the refund is issued via the payment method used for the initial order.

An invoice is automatically sent by email after each order is validated.

Special conditions are offered to professionals. All requests must be made via the corresponding "Reseller Area" tab, accessible from the website.